Effective Date: May 29, 2026
1. Acceptance of Terms
These Standard Terms and Conditions of Sale (“Terms”) govern all sales of products and services by RT Process & Supply, Inc. (“RT Process & Supply,” “we,” “us,” or “our”) to any purchaser (“Customer” or “you”). By placing an order, accepting a quotation, or accepting delivery of any product or service, Customer agrees to be bound by these Terms. These Terms supersede any conflicting terms in any Customer purchase order or other Customer documentation unless expressly agreed to in writing by an authorized representative of RT Process & Supply.
No modification of these Terms shall be binding on RT Process & Supply unless made in writing and signed by an authorized officer of RT Process & Supply. RT Process & Supply’s failure to object to any terms or conditions in a Customer’s purchase order or other document shall not be construed as a waiver of these Terms or an acceptance of any conflicting provisions.
2. Quotations and Orders
2.1 Quotations
All quotations issued by RT Process & Supply are subject to change or withdrawal without notice prior to Customer’s acceptance. Quotations are valid for thirty (30) days from the date of issuance unless otherwise stated in writing. Prices quoted are based on quantities specified; changes in quantity may result in price adjustments.
2.2 Order Acceptance
All orders are subject to acceptance by RT Process & Supply at its sole discretion. An order is not binding on RT Process & Supply until RT Process & Supply issues written acknowledgement or confirmation of the order. RT Process & Supply reserves the right to decline any order for any reason, including but not limited to product availability, credit status, or export control restrictions.
2.3 Order Changes and Cancellations
Customer may not change or cancel an accepted order without prior written consent from RT Process & Supply. Approved changes or cancellations may be subject to restocking fees, repackaging charges, and any costs already incurred by RT Process & Supply in connection with the order. Orders for Special Order, Made-to-Order, Non-Cancelable, or Non-Returnable items may not be cancelled or changed once accepted.
3. Pricing and Payment
3.1 Prices
All prices are net prices and are exclusive of applicable taxes, duties, freight, and insurance unless otherwise stated. RT Process & Supply reserves the right to adjust prices at any time prior to order acceptance. Market-sensitive commodity items will be priced according to current market conditions at the time of order.
3.2 Taxes
Customer is responsible for all applicable federal, state, local, and foreign taxes, duties, tariffs, levies, and other governmental charges relating to the purchase of products or services. RT Process & Supply will charge applicable sales and use taxes unless Customer provides a valid, current tax exemption certificate prior to order processing. RT Process & Supply reserves the right to invoice Customer for any taxes subsequently assessed by a taxing authority.
3.3 Payment Terms
For Customers with credit approved by RT Process & Supply, payment terms are net thirty (30) days from date of invoice unless otherwise agreed in writing. If credit has not been established, payment is due in full prior to shipment by cash, check, Visa, MasterCard, American Express, or Discover. Cash discounts and anticipation discounts are not permitted. All payments must be made in U.S. dollars unless otherwise agreed to in writing by RT Process & Supply.
3.4 Late Payment
Invoices not paid when due will be subject to a late payment charge of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower, on the outstanding balance from the due date until paid. RT Process & Supply reserves the right to suspend or cancel pending orders, withhold shipments, or require advance payment if Customer fails to make timely payment. Customer shall reimburse RT Process & Supply for all costs of collection, including reasonable attorneys’ fees.
3.5 Right of Set-Off
RT Process & Supply shall have the right of set-off and deduction for any sums owed by Customer to RT Process & Supply against any amounts RT Process & Supply may owe to Customer.
3.6 Credit Balances
Any credit balance issued to Customer must be applied within one (1) year of issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY REMAINING BALANCE WILL BE SUBJECT TO CANCELLATION AND FORFEITURE, AND RT PROCESS & SUPPLY SHALL HAVE NO FURTHER LIABILITY WITH RESPECT THERETO.
4. Delivery and Shipment
4.1 Delivery Terms
Unless otherwise agreed in writing, all shipments are made FOB Origin (RT Process & Supply’s shipping location). Title to and risk of loss for all products shall pass to Customer upon delivery to the common carrier at RT Process & Supply’s shipping location. RT Process & Supply is not responsible for loss, damage, or delay occurring after delivery to the carrier.
4.2 Freight and Shipping Charges
All freight, shipping, handling, and insurance charges are the responsibility of Customer unless otherwise agreed in writing. Any additional charges incurred for special handling, expedited delivery, or Customer-specified carriers shall be paid by Customer.
4.3 Delivery Dates
All delivery dates provided by RT Process & Supply are estimates only and are not guaranteed. RT Process & Supply shall not be liable for any delay in delivery or for any damages, losses, or expenses arising from delayed delivery. Time of delivery is not of the essence unless expressly agreed in a signed writing.
4.4 Damage in Transit
If products are damaged during transit, Customer must file a claim directly with the carrier. RT Process & Supply will provide reasonable assistance in support of such a claim upon written request. Customer must notify RT Process & Supply of any visible damage at time of delivery and document the damage before signing the carrier’s delivery receipt.
4.5 Shortages
Claims for shortages will not be accepted unless reported to RT Process & Supply in writing within five (5) business days of receipt of the shipment. RT Process & Supply will investigate all shortage claims and, if verified, will ship the missing product or issue appropriate credit at RT Process & Supply’s discretion.
4.6 In-Store Pickup
If Customer selects in-store pickup as the delivery method, RT Process & Supply will require reasonable time to prepare the order. Customers are encouraged to contact the branch in advance to confirm availability, particularly for time-sensitive orders.
5. Returns and Refunds
5.1 Return Authorization
No products may be returned without prior written authorization from RT Process & Supply. All return requests must be submitted in writing and are subject to approval at RT Process & Supply’s sole discretion. Unauthorized returns will be refused and returned to Customer at Customer’s expense.
5.2 Return Goods Authorization
Upon approval of a return, RT Process & Supply will issue a Return Goods Authorization (“RGA”) number. The RGA number must be clearly marked on the outside of the return shipment. Returns received without a valid RGA number will be refused. RGA numbers are valid for thirty (30) days from date of issuance.
5.3 Non-Returnable Items
The following items are not eligible for return under any circumstances: (i) products designated as Special Order, Made-to-Order, Non-Cancelable, or Non-Returnable; (ii) products that have been modified, fabricated, or adjusted at Customer’s request; (iii) products that have been installed, used, or altered; (iv) products not in original, resalable condition and packaging; and (v) products for which the return request is made more than thirty (30) days after the date of shipment.
5.4 Restocking and Repackaging Charges
Approved returns may be subject to restocking fees and repackaging charges as determined by RT Process & Supply. The amount of any refund will reflect applicable restocking charges, repackaging charges, and freight allowances. RT Process & Supply will make reasonable efforts to process approved returns within five (5) business days of receipt and inspection of the returned goods.
5.5 Right to Refuse
RT Process & Supply retains the right to reject, refuse, or exclude the return of any product upon inspection, including products that are found to be damaged, incomplete, or not in resalable condition.
6. Warranties
6.1 Manufacturer’s Warranty Only
Products sold by RT Process & Supply are sold solely with such warranties, if any, as may be extended by the original manufacturer of the product. RT Process & Supply passes through to Customer any transferable manufacturer warranties to the extent permitted by the manufacturer.
6.2 Disclaimer of Warranties
RT PROCESS & SUPPLY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. RT PROCESS & SUPPLY DOES NOT WARRANT THAT PRODUCTS WILL MEET CUSTOMER’S REQUIREMENTS OR THAT OPERATION OF ANY PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE.
6.3 No Warranty to Consumers
RT Process & Supply makes no warranties to those defined as consumers under the Magnuson-Moss Warranty—Federal Trade Commission Improvement Act or any similar consumer protection legislation.
6.4 Prompt Disposition
RT Process & Supply will make a good faith effort to facilitate prompt correction or other adjustment with respect to any product which proves defective within the applicable manufacturer’s warranty period. Before returning any product, Customer must immediately contact the RT Process & Supply branch from which the product was purchased, providing the date and number of the original invoice and a description of the defect.
7. Limitation of Liability
7.1 Exclusion of Consequential Damages
IN NO EVENT SHALL RT PROCESS & SUPPLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO ANY SALE, USE, OR INABILITY TO USE ANY PRODUCT OR SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS, EVEN IF RT PROCESS & SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
7.2 Cap on Liability
RT PROCESS & SUPPLY’S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ANY CLAIMS ARISING OUT OF OR RELATED TO ANY ORDER OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY CUSTOMER FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
7.3 Essential Basis
Customer acknowledges that the limitations of liability set forth in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between RT Process & Supply and Customer. RT Process & Supply would not have entered into any agreement with Customer absent these limitations.
8. Indemnification
8.1 Customer Indemnification
Customer shall indemnify, defend, and hold harmless RT Process & Supply and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) Customer’s use, misuse, installation, or resale of any product; (ii) Customer’s breach of these Terms; (iii) any violation of applicable law by Customer; or (iv) any claim by a third party arising from Customer’s acts or omissions.
8.2 Product Modification
Customer shall indemnify RT Process & Supply against any claims arising from modifications made to products by or at the direction of Customer, or from Customer’s failure to follow manufacturer installation or use instructions.
9. Intellectual Property
9.1 Ownership
All intellectual property rights in products, including patents, trademarks, copyrights, trade secrets, and proprietary designs, remain the exclusive property of the respective manufacturers and/or RT Process & Supply. Nothing in these Terms shall be construed as granting Customer any license or right in or to any intellectual property of RT Process & Supply or any manufacturer.
9.2 Trademarks
Customer may not use any trademark, trade name, logo, or other proprietary designation of RT Process & Supply or any manufacturer without prior written consent. Customer shall not remove, alter, or obscure any trademark, patent marking, or other proprietary notice on any product.
9.3 Confidential Information
Customer agrees to keep confidential any non-public information provided by RT Process & Supply, including pricing, product specifications, and business terms, and shall not disclose such information to any third party without RT Process & Supply’s prior written consent.
10. Product Suitability and Compliance
10.1 Customer Responsibility
Customer is solely responsible for determining the suitability of any product for Customer’s intended application. Many localities have codes and regulations governing the sale, construction, installation, and use of products which may vary from those in neighboring areas. While RT Process & Supply endeavors to ensure its products comply with general industry standards, it cannot guarantee compliance with all local codes and regulations, and cannot be responsible for how products are installed or used.
10.2 Regulatory Compliance
Customer is responsible for ensuring that its purchase, installation, and use of products complies with all applicable federal, state, local, and international laws and regulations, including without limitation those relating to safety, health, and environmental matters.
10.3 Hazardous Materials
Material Safety Data Sheets (MSDS) / Safety Data Sheets (SDS) for products containing hazardous substances as defined by OSHA or other applicable regulatory agencies are available upon request from RT Process & Supply. Information contained in MSDS/SDS documents is provided by manufacturers and is considered accurate and reliable; however, RT Process & Supply makes no warranty as to its accuracy. Customer certifies that products purchased as materials of trade will be used in direct support of Customer’s principal business and will not be resold or transported contrary to applicable hazardous materials regulations.
10.4 California Proposition 65
Certain products sold by RT Process & Supply may contain chemicals known to the State of California to cause cancer or reproductive harm. Appropriate warnings are available at your local RT Process & Supply branch or upon request.
11. Export Controls
Customer acknowledges that products purchased from RT Process & Supply may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Customer agrees to comply with all applicable export control laws and regulations and shall not export, re-export, or transfer any product to any destination, entity, or individual prohibited by applicable law without first obtaining all required government authorizations. Customer shall indemnify RT Process & Supply for any violation of this Section.
12. Force Majeure
RT Process & Supply shall not be liable for any delay in or failure of performance resulting in whole or in part from causes beyond its reasonable control, including but not limited to acts of God, fires, floods, earthquakes, epidemics, pandemics, war, terrorism, government actions, labor disputes or shortages, inability to procure materials or transportation, supplier failures, power outages, or severe weather conditions (“Force Majeure Event”). In the event of a Force Majeure Event, RT Process & Supply shall provide prompt written notice to Customer and shall use commercially reasonable efforts to resume performance as soon as practicable. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected order upon written notice without liability.
13. Electronic Data Interchange
If RT Process & Supply and Customer have mutually agreed to use an Electronic Data Interchange (EDI) system to facilitate purchase and sale transactions, Customer agrees that it will not contest (i) any contract of sale resulting from an EDI transaction under any law relating to whether agreements must be in writing or signed by the party to be bound, or (ii) the admissibility of EDI records under the business records exception to the hearsay rule or any similar evidentiary rule. RT Process & Supply and Customer will agree on technical standards and security procedures for EDI transactions. The business records maintained by RT Process & Supply regarding EDI purchases shall be controlling in the event of any dispute.
14. Dispute Resolution
14.1 Governing Law
These Terms and all transactions between RT Process & Supply and Customer shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded and shall not apply.
14.2 Venue
Any legal action or proceeding arising out of or related to these Terms or any transaction between the parties shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah. Each party irrevocably consents to personal jurisdiction and venue in such courts and waives any objection to the laying of venue in such courts.
14.3 Informal Resolution
Before initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of thirty (30) days following written notice of the dispute from one party to the other. This requirement shall not prevent either party from seeking injunctive or other equitable relief where necessary to protect its rights.
14.4 Waiver of Jury Trial
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR ANY TRANSACTION BETWEEN THE PARTIES.
15. General Provisions
15.1 Assignment
Customer may not assign any order, contract, or rights hereunder without the prior written consent of RT Process & Supply. Any attempted assignment without such consent shall be void. RT Process & Supply may assign its rights and obligations hereunder without Customer’s consent in connection with a merger, acquisition, or sale of all or substantially all of its assets.
15.2 Waiver
The failure of RT Process & Supply to enforce any provision of these Terms shall not constitute a waiver of that provision or of RT Process & Supply’s right to enforce it in the future. No waiver shall be effective unless made in writing and signed by an authorized representative of RT Process & Supply.
15.3 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent of the parties.
15.4 Entire Agreement
These Terms, together with any written quotation, order acknowledgement, or other agreement signed by both parties, constitute the entire agreement between RT Process & Supply and Customer with respect to the subject matter hereof and supersede all prior negotiations, representations, warranties, and understandings of the parties with respect thereto.
15.5 No Third-Party Beneficiaries
These Terms are for the sole benefit of RT Process & Supply and Customer and their respective permitted successors and assigns. Nothing herein shall create or be deemed to create any third-party beneficiary rights.
15.6 Fair Labor Standards
RT Process & Supply certifies that all of its operations are in compliance with all applicable requirements of the Fair Labor Standards Act and the regulations and orders of the U.S. Department of Labor, as well as all other applicable governmental labor and employment laws.
15.7 Notices
All notices required or permitted under these Terms shall be in writing and shall be deemed delivered when (i) personally delivered, (ii) sent by nationally recognized overnight courier, or (iii) sent by certified mail, return receipt requested, to RT Process & Supply at its principal place of business in Midvale, Utah, or to Customer at the address on file with RT Process & Supply.
15.8 Headings
Section headings are for convenience only and shall not affect the interpretation of these Terms.
RT Process & Supply, Inc.
Midvale, Utah
📞 801-561-8877
📧 sales@rtprocess.com
🌐 https://rtprocess.com