Overview

We want you to be satisfied with every purchase. If you need to return a product, please review this policy carefully before initiating a return. All returns require prior authorization and must meet the conditions outlined below.

Return window

Return requests must be submitted within 30 days of the shipment date. Requests received after 30 days will not be accepted.

How to initiate a return

1. Contact us by phone or email to request a return. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return is approved, we will issue a Return Goods Authorization (RGA) number. This number is valid for 30 days from the date of issuance.
3. Write the RGA number clearly on the outside of your return shipment. Returns received without a valid RGA number will be refused.
4. Ship the item(s) back to us using a trackable shipping method. You are responsible for return shipping costs.
5. Once we receive and inspect the return, we will process your store credit within 5 business days. For items that require manufacturer approval, credit is issued once the manufacturer has inspected and approved the return.

Restocking fees

Approved returns are subject to restocking fees as follows:

• Items shipped from our warehouse: 35% restocking fee
• Manufacturer drop-ship items: Restocking fees are determined by the manufacturer's terms and conditions and will be communicated at the time of return approval

Return shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and retaining your shipping receipt. RT Process & Supply is not responsible for items lost or damaged in return transit.

Refunds & store credit

All approved refunds are issued as store credit to your account. Store credit may be applied to any future purchase.

Some items can only be returned with the manufacturer's approval. The manufacturer decides whether these items are returnable, and store credit is not issued until the factory has inspected and approved the return. This can take longer than our standard 5 business days. We will let you know if your item falls into this group when you request the return.

Non-returnable items

The following items are not eligible for return under any circumstances:

• Special order, made-to-order, non-cancelable, or non-returnable items
• Products that have been installed, used, or altered in any way
• Products modified or fabricated at your request
• Items not in their original, resalable condition and packaging
• Items for which a return request is made more than 30 days after the shipment date

Damaged or incorrect items

If you received a damaged or incorrect item, please contact us within 5 business days of delivery. Do not discard the original packaging — we may need photos of the damage for a carrier or manufacturer claim.

Damaged items caused by shipping should be documented on the carrier's delivery receipt at the time of delivery. See our Shipping Policy for full details on damaged shipments.

Contact us

To request a return or ask questions about this policy, contact us:

Last updated: October 26, 2026